Urgent Licensing Problem
Posted: Wed Aug 03, 2022 3:05 pm
Hi. I purchased CMS IntelliCAD PE Plus in October of 2020. I installed and activated it on my laptop and used it for a year or so with no issues. I ended up swapping hard drives in my computer and thus reinstalling Windows (at the time I was unaware that I needed to deactivate my IntelliCAD license in the old operating system on the old hard drive, however, this is not the topic of this post).
I'm now trying to reinstall IntelliCAD. When I go to user account store page (this URL: https://www.intellicadms.com/user-profile/store-profile) I see an invoice for IntelliCAD 10 PE Plus with a second line item for the Extended Installer, dated October of 2020. So this means I'm within the 2 year to access the installer download - I click the "downloads" tab on that same page and there is one entry for IntelliCAD 10 PE Plus with a download link. So I download that badboy, run the installer, and it appears to go off without a hitch. After installation I choose to launch the program, which pulls up a dialog box about license activation that prompts me for an activation code and also displays a "Registration ID". No problem, I have my 16 digit activation code saved in my records, and it appears that I can also find it on the website in the "Licenses" section.
But here is where the problem happens. I punch in the activation code and click "activate" and I get an error msg box that states "ActSvr: Invalid Registration ID! Please contact CMS at sales@etoolbox.com." [I've got a screenshot of the activation dialog box and this error msg box hosted on imgur here: https://i.imgur.com/qhGO0T0.png ]
Sooooo I contacted sales@etoolbox.com letting them know that I was having an issue, and they sent back a response a few days later that told me to read the email sent when I purchased my license, and which then explained that I've permanently used one of my two license activations already, since I reformatted my drive without deactivating first.
I've gone back and read every email related to IntelliCAD that pulls up in a search of my inbox, and nothing seems to address this problem. I have sent a response email but I have projects due *yesterday* that I need to do some CAD work on. Can somebody please help me?!?
I'm now trying to reinstall IntelliCAD. When I go to user account store page (this URL: https://www.intellicadms.com/user-profile/store-profile) I see an invoice for IntelliCAD 10 PE Plus with a second line item for the Extended Installer, dated October of 2020. So this means I'm within the 2 year to access the installer download - I click the "downloads" tab on that same page and there is one entry for IntelliCAD 10 PE Plus with a download link. So I download that badboy, run the installer, and it appears to go off without a hitch. After installation I choose to launch the program, which pulls up a dialog box about license activation that prompts me for an activation code and also displays a "Registration ID". No problem, I have my 16 digit activation code saved in my records, and it appears that I can also find it on the website in the "Licenses" section.
But here is where the problem happens. I punch in the activation code and click "activate" and I get an error msg box that states "ActSvr: Invalid Registration ID! Please contact CMS at sales@etoolbox.com." [I've got a screenshot of the activation dialog box and this error msg box hosted on imgur here: https://i.imgur.com/qhGO0T0.png ]
Sooooo I contacted sales@etoolbox.com letting them know that I was having an issue, and they sent back a response a few days later that told me to read the email sent when I purchased my license, and which then explained that I've permanently used one of my two license activations already, since I reformatted my drive without deactivating first.
I've gone back and read every email related to IntelliCAD that pulls up in a search of my inbox, and nothing seems to address this problem. I have sent a response email but I have projects due *yesterday* that I need to do some CAD work on. Can somebody please help me?!?