Page 1 of 1

OFFLINE UPGRADE - WARNING!!!

Posted: Tue Nov 30, 2021 7:12 pm
by kam33mitch
For those who use Intellicad off-line just a warning on upgrading your system.

Intellicad is VERY twitchy to changes in the PC. A new hard drive or CPU or motherboard will flag the software as un-registered and prevent you from running the software. In some cases the software will ask for a new registration ID which you can purchase a new support pack to unlock or if you have an activation left on your license you can use that. In the case of a new CPU, it requires you to go on-line to re-make the ID and does not even ask for a new activation ID. I was completely blocked from using the software unless I went on-line to remake the ID.

You will undoubtedly note that Intellicad will let you TRANSFER your license from an existing system to a new system but upgrades or repairs to the same system cannot be done this way.

Support was very un-kind in stating that you must deactivate your license before upgrading and would not acknowledge that you can't do that off-line. No solution was offered to do this off-line at all and I was left hanging with my software not running.

So be very aware that once you install intellicad off-line your are stuck with that system as-built unless you go on-line and deactivate the license before you change anything. Depending on the upgrade, you still may have to go on-line to get it going again after the change.

Not ideal at all and definitely not documented so I wanted to warn others of this problem.

Re: OFFLINE UPGRADE - WARNING!!!

Posted: Mon Dec 06, 2021 5:40 am
by CMS Inc
Users just need to remember to deactivate the license BEFORE making changes to the system.
License deactivation instructions, also supporting offline systems, are available at the download section of https://intellicadms.com

Re: OFFLINE UPGRADE - WARNING!!!

Posted: Mon Dec 06, 2021 11:10 am
by kam33mitch
CMS Inc wrote:
Mon Dec 06, 2021 5:40 am
Users just need to remember to deactivate the license BEFORE making changes to the system.
License deactivation instructions, also supporting offline systems, are available at the download section of https://intellicadms.com
This is exactly the wall I ran into. You cannot deactivate your system off-line. You can only Transfer. They will not acknowledge this.