CMS IntelliCAD PE won't start on new computer

1. I bought a new Asus Zenbook Pro Duo which is running Windows Pro 10.0.19041.113
2. The extension is installed and active in Chrome 80.0.3987.122
2. I logged into and pressed the Run button
3. I installed Turbo-Plugin.exe using 'run as administrator'
4. Whenever I click CMS IntelliCAD PE in the app shows a dialog saying requesting, buffering and launching but nothing happens.

The windows event log shows the following:
Log Name: Application
Source: Application Error
Date: 2020-03-03 10:43:15 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: richardb-asus
Faulting application name: xvm.exe, version: 19.3.1392.3, time stamp: 0x5d10e5cb
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0287c7e2
Faulting process id: 0x3298
Faulting application start time: 0x01d5f17273c21ecb
Faulting application path: C:\Users\richardb\AppData\Local\Turbo\Servers\\Cache\xvm\19-3-1392-3__en-us__Default__AnyCpu__0\xvm.exe
Faulting module path: unknown
Report Id: 6dfe49e2-85b2-4673-9d1a-a247d1040195
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2020-03-03T15:43:15.1303863Z" />
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Security />

Any ideas how to fix this?

Re: CMS IntelliCAD PE won't start on new computer

We've recently sent an email notice to all CMS IntelliCAD PE Easy Run users informing them about a new version upgrade and how to run it from the newest CMS IntelliCAD PE Easy Run server.

An the instructions are:
a) Uninstall ALL CMS IntelliCAD and software from your Windows system(s);
b) Reboot the system(s);
c) Then sign in at new CMS IntelliCAD PE Easy Run server at using your CMS IntelliCAD PE Easy Run license data, i.e., license username and license password;
d) Follow instructions that will be presented.
e) You will have the option to run from browser or install a desktop shortcut allowing quick launch;