Customize UI - Not Saving After Hitting Apply, Resets

Question; I have a third party app that is installed, it uses a netload command then automatically loads each time afterwards. There is a ribbon and a couple of toolbars that open when I launch IntelliCAD. I prefer not to load the toolbars so I went into customize UI and selected Hide on each of them, hit apply and close the customize UI menu. When I close and re-open IntelliCAD the toolbars are back.

Cannot figure out how to disable them or dock them, there is a delete option but I may want them so prefer just not to load them.

I also tried to disable all instances and save but it always resets to the default.

Any thoughts or ideas?