WINDOW 10 UPDATE DELETES INTELLICAD LICENSE INFO

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sln8458
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WINDOW 10 UPDATE DELETES INTELLICAD LICENSE INFO

Post by sln8458 » Sun Sep 25, 2016 10:11 am

Yes, just had a windows 10 update and I now have to re-activate my 8.1 license.
What a P.I.T.A.

I have sent an email to support for help as none of the codes I have work!!

SteveN
sln8458
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Re: WINDOW 10 UPDATE DELETES INTELLICAD LICENSE INFO

Post by sln8458 » Mon Sep 26, 2016 12:31 am

Reply from support:

"Dear Customer,

The issue was caused by Microsoft update, called "anniversary update" that has interfered with your CMS IntelliCAD license registration.
You can run a system recovery to return to the previous windows 10 build where your license was running.

Anyways, you can reactivate license at the current updated system, but in this case please notice that a support pack purchase will be required to support your Windows 10 updates that block our software from running."

SteveN
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Re: WINDOW 10 UPDATE DELETES INTELLICAD LICENSE INFO

Post by CMS Inc » Wed Dec 21, 2016 11:53 am

Additionally, due to recent windows 10 developments and compatibility requirements it's highly recommended also to be running the latest CMS IntelliCAD 8.2 version.
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